Impact Digital Radio Privacy Policy.
Privacy Policy
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1. About Us
Impact Digital Radio is an internet radio station broadcasting from West Central Scotland, operated by William D Speirs Trading as BS Net Trading. also Trading as Impact Digital Radio We broadcast online via our website and app, and our content is also available via DAB digital radio. This privacy policy explains how we collect, use, and protect your personal information across all of our services.
Operator: Impact Digital Radio Contact: support@impactdigitalradio.com] Website: impactdigitalradio.com
2. What Services This Policy Covers
This policy applies to:
- The Impact Digital Radio website at impactdigitalradio.com
- The Impact Digital Radio mobile app available on Google Play
- Our online stream accessible via web browsers and third-party stream directories
- Our DAB digital radio broadcast
3. What Information We Collect
Information you provide to us
- Your name and email address if you submit a track request, contact form, or sign up for updates
- Any messages or requests you send via our live request form or chatbot
Information collected automatically
- App usage data — device type, operating system version, app version, and general usage patterns
- Stream listening data — connection logs including IP address, listening duration, and stream quality selected
- Website analytics — pages visited, time on site, referring website, and browser type via analytics tools
Information we do not collect
- We do not collect payment card details or financial information
- We do not collect precise GPS location data
- DAB listeners are completely anonymous — no personal data is collected via DAB broadcast
4. How We Use Your Information
We use the information we collect to:
- Deliver and improve our streaming service and mobile app
- Respond to track requests and listener messages
- Monitor stream performance and fix technical issues
- Understand how our audience listens so we can improve our content
- Send updates or newsletters if you have opted in to receive them
5. Legal Basis for Processing (UK GDPR)
We process your personal data under the following lawful bases:
- Legitimate interests — to operate and improve our broadcasting service
- Consent — where you have opted in to receive communications from us
- Contract — where processing is necessary to fulfil a service you have requested
6. Cookies and Analytics
Our website and app may use cookies and similar tracking technologies to understand how visitors use our services. You can control cookie preferences through your browser settings or via the cookie consent banner on our website.
We may use third-party analytics tools such as Google Analytics. These services have their own privacy policies which we encourage you to review.
7. Third-Party Services
Our services integrate with or link to third-party platforms including:
- Streaming infrastructure providers for audio delivery
- Google Play for app distribution (governed by Google’s own privacy policy)
- Social media platforms where we maintain a presence
We are not responsible for the privacy practices of third-party services and encourage you to review their policies directly.
8. AI-Generated Content
Impact Digital Radio uses artificial intelligence tools to generate some presenter content and station announcements. No listener personal data is used in the generation of AI content. AI-generated audio is clearly part of our entertainment format.
9. Data Sharing
We do not sell, rent, or trade your personal data to third parties. We may share data only where:
- Required by law or regulatory authority
- Necessary to protect the rights or safety of Impact Digital Radio or its listeners
- You have given explicit consent
10. Data Retention
We retain personal data only for as long as necessary for the purpose it was collected. Stream connection logs are typically retained for up to 90 days. Contact and request form submissions are retained for up to 12 months unless you ask us to delete them sooner.
11. Your Rights (UK GDPR)
As a UK resident you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate data
- Request deletion of your data
- Object to or restrict how we process your data
- Data portability — receive your data in a portable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at [your contact email].
12. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our systems are hosted on secure cloud infrastructure.
13. Children
Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
14. Changes to This Policy
We may update this privacy policy from time to time. The date at the top of this page will always reflect when it was last revised. Continued use of our services after any changes constitutes acceptance of the updated policy.
15. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact:
 Impact Digital Radio Email: support@Impactdigitalradio.com Website: impactdigitalradio.com
This is a legal document covering Impact Digital Radio and our Privacy Policay