Refunds & Returns Policy

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Several types of goods are exempt from being returned:

• Perishable goods such as food, flowers, newspapers or magazines
• Intimate or sanitary goods
• Hazardous materials, flammable liquids or gases
• Gift cards
• Downloadable software products
• Some health and personal care items

There are certain situations where only partial refunds are granted:

• Books with obvious signs of use
• CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error
• Any item returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

If you haven't received a refund yet, please follow these steps before contacting us:

1. Check your bank account again
2. Contact your credit card company — it may take some time before your refund is officially posted
3. Contact your bank — there is often some processing time before a refund is posted
4. If you have done all of the above and still have not received your refund, contact us at support@impactdigitalradio.com

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@impactdigitalradio.com and we will provide you with the return address.

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified of your return.

To return your product, please contact us first at support@impactdigitalradio.com and we will provide you with the return address.

• You will be responsible for paying your own shipping costs for returning your item
• Shipping costs are non-refundable — if you receive a refund, the cost of return shipping will be deducted
• Depending on where you live, the time it may take for your exchanged product to reach you may vary
• For more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance — we cannot guarantee receipt of your returned item

Contact us for any questions related to refunds and returns: